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Refund Policy

Last Updated: May 5, 2025

1. Introduction

Thank you for subscribing to Dubai Club. This Refund Policy outlines the terms and conditions under which refunds are processed for subscription fees paid to DUBAI CLUB VENTURES ("we", "us", "our") for access to our investment guidance services and model portfolios via Dubai Club. Our goal is to provide valuable insights, but due to the nature of digital content and information services, our refund policy is specific. Please read it carefully.

2. General Policy - Subscription Fees

Dubai Club offers subscription-based access to premium content, including model portfolios, market insights, and investment guidance. Once a subscription fee is paid and access to the service is granted, it is generally non-refundable. This is because the value of our service lies in the immediate access to proprietary information, research, and analysis.

3. Eligibility for Refund

While subscriptions are typically non-refundable, exceptions may be considered under the following specific circumstances:

  • Accidental Duplicate Purchase: If you were accidentally charged multiple times for the same subscription period due to a technical error during the payment process. Proof of duplicate charges will be required.
  • Service Non-Accessibility (Our Fault): If you are unable to access the subscribed services for an extended period (e.g., more than 48 consecutive hours) due to a technical failure originating solely from our platform, and we are unable to resolve the issue within a reasonable timeframe after you report it. General internet connectivity issues or problems with your own devices do not qualify.

Refunds will not be issued for reasons including, but not limited to:

  • Dissatisfaction with the investment guidance, portfolio performance, or market outcomes. Investment involves risk, and past performance does not guarantee future results.
  • Change of mind after purchasing or accessing the subscription content.
  • Failure to use the service during the subscription period.
  • Forgetting to cancel a recurring subscription before the renewal date (see Section 6).
  • Technical issues related to your own device, internet connection, or software incompatibilities.

4. How to Request a Refund

To request a refund based on the eligible circumstances listed above (Section 3), you must contact our support team within 7 (seven) days of the charge occurring (for duplicate payments) or the service accessibility issue beginning.

Please email support@mydubaiclub.com with the following information:

  • Your full name and registered email address.
  • Subscription details (plan name, date of purchase/charge).
  • Proof of purchase (receipt or transaction ID).
  • A clear explanation of the reason for the refund request, including supporting evidence (e.g., proof of duplicate charge, description and timeline of accessibility issues).

Alternatively, you can submit your request via our Contact Page. We reserve the right to deny refund requests that do not meet the eligibility criteria or lack sufficient information.

5. Processing Refunds

Once your refund request is received and reviewed, we will notify you of the approval or rejection of your request. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within approximately 7-14 business days, depending on your payment provider.

6. Subscription Renewals

If your subscription is set to automatically renew, you are responsible for canceling it prior to the renewal date if you do not wish to continue. Subscription fees charged on or after the renewal date are generally non-refundable. Instructions on how to manage or cancel your subscription can typically be found in your account settings or by contacting support.

7. Partial Refunds

We do not offer partial or pro-rata refunds for unused portions of a subscription term.

8. Policy Changes

We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on the Website. Your continued use of the service after any such changes constitutes your acceptance of the new Refund Policy.

9. Contact Information

If you have any questions about this Refund Policy, please contact us:

Note: This Refund Policy is subject to our main Terms & Conditions. Please consult with a legal professional to ensure this policy complies with all applicable laws and regulations before publishing.